Shipping policy
As soon as you place your order, you will receive an order confirmation email.
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order. Our standard shipping option offers a reliable delivery timeframe, while express shipping is available for those seeking a faster delivery option.
Handling, Transit, and Order Cut-off Time for Australia. (GMT+10:00) Australian Eastern Standard Time (Sydney).
Handling Time: 1-2 Days
Transit time:
| Rate name | Transit time | Price |
|---|---|---|
| Express AU | 1 to 3 business days | 5 AUD |
| Standard AU | 3 to 10 business days | Free |
| Express USA | 4 to 8 business days | 15 USD |
| Standard USA | 15 to 35 business days | Free |
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email hello@fcxsport.store with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email hello@fcxsport.store and we will assist you from there.
Contact Us:
Address: 10 Amelia St, North Ryde New South Wales 2113, Australia
Phone Number: +61 0406515284
E-mail: hello@fcxsport.store